Shipping policy

SHIPPING POLICY

Order processing

Orders are processed within 1-2 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day. You will receive a confirmation email with tracking information as soon as your order ships.

Delivery times

We ship from the United Kingdom. Estimated delivery time is 4-7 business days after your order has been dispatched.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, customs processing, weather, or high-volume periods such as holidays.

Shipping costs

We offer free shipping on all orders. No hidden fees, no surprises at checkout.

Tracking your order

Once your order ships, you will receive a tracking number by email. You can also track your order at any time on our Track Your Order page.

Customs and import duties

Orders shipped internationally may be subject to customs fees or import duties determined by the destination country. These charges are the responsibility of the customer and are not included in the price of the product or shipping.

Incorrect addresses

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us at supportcozybook@gmail.com within 24 hours of ordering and we will do our best to correct it before dispatch.

Lost or delayed packages

If your order has not arrived within 14 business days of dispatch, contact us at supportcozybook@gmail.com and we will investigate with the carrier.

Questions

Email us at supportcozybook@gmail.com. We reply within 24 hours, Monday through Friday.